Frequently Asked Questions

It happened in the little town of Werther, Germany in 1909. That is where confectioner Gustav Nebel created his most perfect candy at the peak of his career. He took the best ingredients and plenty of time to create the now globally famous products.

All of our products are made in Germany with the highest quality ingredients.

Werther’s Original products are made of the finest caramel. We use the best ingredients to make every piece something worthy of being wrapped in gold!

All Werther's Original products are made with quality ingredients to give them their indulgent, rich, smooth, and creamy taste.

Although hard candies are where our story began, we also make indulgent soft caramels, long lasting chewy caramels, and No Sugar Added caramels.

Absolutely! Werther’s Original Soft Crème and Chewy Caramels are ideal for baking. You can also use Soft Éclair Caramels for that caramel chocolate flavor profile.
Just melt on medium low heat, add a little milk or cream until you get the consistency you want. They are perfect for dipping, pouring, drizzling, or snacking!

Our Soft Crème caramels are ideal for melting, as they're our softest caramel ever! Just melt on medium low heat, add a little milk or cream until you get the consistency you want.

Unfortunately, we do not sell our products direct from our company. Our products are sold only to retailers and wholesalers. All retail products are available throughout the United States at major mass, grocery and drug stores.

The expiration date of a given product can be found on the back of our packages below the ingredients statement.

All our products are packaged in a way that provides the best protection from the environment. Always store them in a cool, dry place away from strong odors, once the packs are opened.

All nutritional information can be found on the back of our packages or reference our website www.werthers-original.us on the products page.

Although most Werther’s Original products do not contain nuts and we take the utmost care during production, there is a risk of cross contamination in the factory so we cannot guarantee that they are absolutely nut free.

Werther’s Original products meet the FDA requirements for gluten-free foods (no more than 20 ppm of gluten per product), however, we have chosen not to label our products as “gluten-free” at this time. If you have a gluten allergy, we recommend that you speak to your physician before consuming our product.

This information applies to the current recipes and may change in future; please refer to the list of ingredients on the product packaging.

Yes, our Werther’s Original products are suitable for vegetarians. For all Werther’s Original products we use dairy products as ingredients.

All Werther’s Original products are GMO free.

All Werther’s Original products sold in the US are free of pork, alcohol and by-products, however they do not have the kosher seal at this time.

Alcohol is not an ingredient of the various Werther’s Original products. However, some flavorings may contain alcohol as they can only be extracted with the aid of alcohol and therefore come into contact with alcohol in the course of the extraction process. The volume of alcohol that reaches the end product in this way is roughly equivalent to the volume of alcohol that ordinary fruit juices contain due to the natural fermentation of the fruit.

The primary sugar substitute used is Isomalt and the artificial sweetener used is Acesulfame – K (ace-k). The acesulfame K does not contain aspartame. There is no aspartame in Werther’s Original Sugar Free Caramels. In addition, our product includes sucralose.

Werther’s Original Sugar Free Caramels are 15 calories per serving.

Each piece of Werther’s Original Sugar Free has about 3g of carbs. The serving size of Werther’s Original Sugar Free is 1-2 pieces (5g) and the carb amount per serving is 4-5g depending on the flavour. We recommend checking the nutritional information on the back of the package.

These caramels contain Isomalt, a common ingredient found in most Sugar Free candies, and you will find this same laxative warning printed on most Sugar Free candy products. There is not a defined amount of candy that can be consumed before you will feel any ill effects & some consumers do not have any side effects. The laxative effect is determined by how your individual body reacts to this kind of ingredient.